“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”
“Virtually nothing else is as important as how one is made to feel in any business transaction.”
“This is the purest expression of me: to express excellence in the most inclusive, generous, and hospitable way possible.”
Danny Meyer, Setting the Table: The Transforming Power of Hospitality in Business
Hospitality is extending favor to guests and strangers, treating them with warmth and generosity. What a concept: to act hospitably toward all. When did we lose this? Why don't we care about being warm, generous people?